Call For Help Feedback Survey
Please answer the following 15 questions. The average time to complete this feedback survey is about 5 minutes.
Thank you in advance for helping us help you.
What were your reasons for your most recent call to our help desk? Choose all that apply.
Software/application support
Hardware/computer support
Mainframe support
Technical support
Other
How many times have you called the help desk in the past?
1 time
2 times
3 - 4 times
5 or more times
Never called before
About how long was it between this call and the last one?
1 day or less
A month
A few days
A few months
About a week
6 months or longer
A few weeks
With your most recent call, did you
speak with a Help Desk representative
email the Help Desk
put on hold
asked to leave a call-back message
Web evaluation by the Dept of Institutional Research in partnership with DIS.